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CHC52021 DIPLOMA OF COMMUNITY SERVICES

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faculty overview

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities. 

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. 

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination. 

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.  

At Melbourne Metro College students are required to undertake 400 hours of field placement at one or more providers to be able to register with the Australian Community Workers Association (ACWA). 

Course Name: DIPLOMA OF COMMUNITY SERVICES

VET National Code: CHC52021

CRICOS CODE: 113680J

Entry Requirements

The entry requirements to get into this course are as below:

  • International students must be 18 years of age or above at the time of their course commencement at Melbourne Metro College.
  • To enter this qualification, applicants should have successfully completed Australian equivalent of Year 12 or higher.

International students must demonstrate English language proficiency with minimum score of:

  • IELTS overall band of 6.0 (Academic), or

  • PTE (Pearson Test of English) 46; or equivalent.

  • All students must undertake a pre-training review conducted before the enrolment to identify students training needs and their suitability into the course.
  • This review can by completing a questionnaire or via an interview with a designated Melbourne Metro College staff. The review also helps to assess oral communication skills of the student.
  • All student enrolling in this course is expected to have basic computer skills including use of internet, email and word processor.
Department Contact Info
address :

Level 5, 440 Elizabeth St, MELBOURNE, VIC 3000

73-81 Murray St, Hobart, Tasmania 7000

admissions@melmc.edu.au

+61 39 9997401

Language Literacy & Numeracy (LLN) Test

Prior to the commencement of the course, all students are required to undertake a language, literacy and numeracy (LLN) test mapped at Australian Core Skills Framework and required to attain score at ACSF Level.

Learning skills:

4

Reading skills:

3

Writing skills

3

Oral communication skills

4

Numeracy skills

3

  • Melbourne Metro College will use online ACSF mapped LLN assessment tool to conduct a LLN test (https://llnrobot.com.au/)
  • If students do not meet English and LLN requirements, students will be provided with appropriate strategies to assist them with their learning including:
  • Flexible scheduling and delivery of training and assessment
  • Providing the student with extra language/LLN assistance during class time; or
  • Advising students to enrol in a language and literacy course to develop his or her skills to an appropriate standard, eg ELICOS (See LLN support in Student Support Section)

Course Duration

The qualification is delivered over 104 weeks comprising of: 

  • 8 terms of 10 weeks each (80 weeks total). 
  • 10 weeks of work placement (student will complete the placement in two blocks first block in term 4 and second block in term 8. 

Holiday breaks amounting to 18 weeks (as specified in the timetable) 

Classes are scheduled for 20 hours per week during which students are required to attend 16 hours of classroom training per week and complete structured self-study of 4 hours per week. 

Homework is expected to be approximately 5 hours a week.  

The training and assessment schedule shows the weeks during which training is delivered and assessment conducted for each unit. 

Course Structure

Unit of Competency

Code 

Title  

Core or Elective 

CHCCCS004 

Assess co-existing needs 

Core 

CHCCCS007 

Develop and implement service programs 

Core 

CHCCCS019 

Recognise and respond to crisis situations 

Core 

CHCCSM013 

Facilitate and review case management 

Core 

CHCDEV005 

Analyse impacts of sociological factors on people in community work and services 

Core 

CHCDFV001 

Recognise and respond appropriately to domestic and family violence 

Core 

CHCDIV001 

Work with diverse people 

Core 

CHCDIV002 

Promote Aboriginal and/or Torres Strait Islander cultural safety 

Core 

CHCLEG003 

Manage legal and ethical compliance 

Core 

CHCMGT005 

Facilitate workplace debriefing and support processes 

Core 

CHCPRP003 

Reflect on and improve own professional practice 

Core 

HLTWHS003 

Maintain work health and safety 

Core 

CHCADV002  

Provide advocacy and representation services 

Elective 

CHCCOM003 

Develop workplace communication strategies 

Elective 

CHCCSL002 

Apply specialist interpersonal and counselling interview skills 

Elective 

CHCDIV003 

Manage and promote diversity 

Elective 

CHCMHS005 

Provide services to people with co-existing mental health and alcohol and other drugs issues  

Elective 

CHCPRP001 

Develop and maintain networks and collaborative partnerships 

Elective 

CHCADV001 

Facilitate the interests and rights of clients 

Elective 

HLTWHS004 

Manage work health and safety 

Elective 

Work Placement Requirement

Students are required to complete 200 hours of work placement as part of the qualification.
10 weeks of work placement (student will complete the placement in two blocks first block in term 4 (100 hours) and second block in term 8 (100 hours).

Delivery Approach

A face-to-face training mode is employed for this qualification. All classroom-based training will take place at the Melbourne Metro College training facilities.

The structured self-study component of this course amounts to 4hours a week. Students are provided with access to self-study guide for completion of a range of activities. The estimated time to complete activities is documented in the guide for each unit. This is a mandatory component of a student’s study and student’s attendance and participation will be monitored.

Recognition of Prior Learning (RPL) and Credit Transfer

• Prior to the enrolment and at enrolment, students are made aware of the availability of Credit Transfer (CT) and Recognition of Prior Learning (RPL).
• Students are required to apply for CT of any relevant units and may also apply for RPL prior to course commencement.
• Students must show evidence that can be verified such as a statement of results for credit transfer to be granted.

Assessment

Students are provided with:
• Student Assessment Booklet
• Other documents specific to the workplace simulation task requirements

Pathways

Students who complete this course may wish to continue their education into CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.

Potential employment options are in a range of community services management roles.

Students who complete this course may wish to continue their education into CHC62015 Advanced